Where to shop?

By Lily is sold exclusively at www.bylily-shop.com.

You can solve many errors with just a few simple steps:

  • Try using a different browser
  • Force stopping the browser
  • Clearing the browser cache

If these still don't work, contact us, so we can get it sorted for you!

Does By Lily sell on Amazon?

Sorry we do not have shops on Amazon yet. Any product sold on Amazon under the name of By Lily is a counterfeit, so please be careful!

Does By Lily provide a wholesale service?

If you are a wholesaler or store owner, please feel free to send us your enquiry now. Email to contact@bylily-shop.com

How do I find my By Lily order number?

Once you place your order successfully, you will receive a unique By Lily order number.

There are ways to find your order number:

  • Check your email inbox or spam for the order confirmation.
  • Create a By Lily account using the email address you provided at purchase. Find your order number under your order history.

Still can’t find your order number? Let us help - contact us.

You may change or cancel your order by our Customer Support Team before the order is processed.

How do I track my order?

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You will then be able to track your order through the tracking link on the email Your order may arrive in several shipments.

It will be sent to the email you used for placing the order. If you fail to track your order, please email contact@bylily-shop.com with your order number and request.

First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the carrier with your tracking number for more information.

If the carrier is unable to provide a resolution please contact our Customer Care Center at contact@bylily-shop.com

Why was my order cancelled?

It is possible that your order may be canceled when it was detected by the system as a high-risk order. If you receive a cancellation notification, please contact your financial institution to verify your payment method and reach out to our customer service. All charges will be refunded after verifying the details of your order.